PFA has been quality assured to the applicable ISO 9001 standards since 2008. Our current scope covers ‘The provision of consultancy services to international clients on the assessment and management of the exposure, hazards and risks of industrial, professional and consumer products in the EU and UK regulatory context.’
ISO 9001 Quality Policy Statement
It is the policy of the Company to maintain a quality system designed to assist us to achieve our business needs and to meet the requirements of EN ISO 9001. All our work and support functions operate within the system.
All work carried out by PFA on behalf of its customers should be completed on time, to the highest realistically achievable standards and in compliance with all contractual agreements. This is achieved by personal and company professionalism within the framework of the Quality Management System. This system helps ensure that all tasks are performed by suitably trained, qualified and supervised staff or contractors perform all tasks, and sets out strict standard operating procedures for time and project management, document handling, staff records and quality control (among other provisions).
To ensure that the Company maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to annual audit by an external ISO accreditation company.
ISO 9001 Quality Management Principles
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management
ISO 9001 Quality objectives
PFA aims to provide a professional and ethical service to our clients. PFA has identified the following Quality Objectives:
- Conduct business in a professional manner, characterised by quality, openness, consistency, and honesty, resulting in the enhancement of the Company’s reputation with clients.
- Provide a consistent and reliable service to all customers, aiming to meet or exceed client’s expectations (in terms of clarity and completeness of written deliverables, consistency with recognised good practice guidance, and any other requirements agreed for the products/services, in addition to meeting agreed prices).
- Provide opportunity for personal and professional development and growth of all staff.
- Expand the business customer base in line with the requirements of the quality management processes.
- Maintain income sufficient for staff, directors and shareholders.
- Review existing processes and procedures to regularly assess the need for change.
- Review any feedback received, the action taken, and determine if further steps are required.
The ISO 9001 accreditation is very important for PFA, it shows our commitment to managing the quality of our work and the systems we have in place to manage our business and the risks and opportunities that it presents.
Oliver Warwick, Managing Director and Gérant